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6-0-xblocked/need-info ❌Cannot proceed without more informationCannot proceed without more informationplatform/windows
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- I have read the Contributing Guidelines for this project.I agree to follow the Code of Conduct that this project adheres to.I have searched the issue tracker for an issue that matches the one I want to file, without success.To pick up a draggable item, press the space bar. While dragging, use the arrow keys to move the item. Press space again to drop the item in its new position, or press escape to cancel.
Issue Details
- **Electron Version: 6.0.0
- **Operating System: Windows 7 32bit
- **Last Known Working Electron version: 5.0.8
Expected Behavior
can start on win7
Actual Behavior
can not start
To Reproduce
- https://github.com/electron/electron-quick-start
- edit package.json electron version to 6.0.0
- npm start
- can not start electron
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6-0-xblocked/need-info ❌Cannot proceed without more informationCannot proceed without more informationplatform/windows
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codebytere commentedon Aug 1, 2019
@zlab as it stands, this is not enough information for us to take action. What, precisely, happens when you try to run
npm start
? Is there an error?zlab commentedon Aug 2, 2019
when i run
npm start
, nothing happened, no error, you can clone the project and try itgiridharkannan commentedon Aug 6, 2019
@codebytere There is no issue in creating the exe file nor when using npm start. When you install and run in an actual 32bit Windows OS is when you will see the issue. The App will crash and will be stuck in a black screen
miniak commentedon Aug 6, 2019
I've tried reproducing the issue using a Windows 7 32-bit VM from https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/ and it works just fine.

giridharkannan commentedon Aug 6, 2019
Instead of using "election ." could you create an exe file and check the same. Even after that if you dont face any issue, I will try to send the crash dump.
MarshallOfSound commentedon Aug 6, 2019
I can't validate on a 32bit VM, and I only have 64bit physical machines to test with (can't repro their either)
giridharkannan commentedon Aug 6, 2019
When you say you can't validate on your 32bit VM, did you create and exe file to test it or you just used "electron ." or "npm start". One more thing, I don't know whether this is also the reason, I created the exe buid file using my Linux (ubuntu machine) and then used the exe in Windows 32
giridharkannan commentedon Aug 13, 2019
@sofianguy Let me know if you need anymore information from my end, am more than happy to share those
enOehTsIsihT commentedon Aug 15, 2019
ipfs/ipfs-desktop#951
the same issue?
giridharkannan commentedon Aug 17, 2019
@enOehTsIsihT I don't think it's related to that, as the .Net version that we have is 4.6.1
enOehTsIsihT commentedon Aug 17, 2019
@giridharkannan 4.6.1 has black screen issue.
.NET Framework 4.7.1 or higher is required ,because it has KB4019990.
https://support.microsoft.com/en-us/help/4019990/update-for-the-d3dcompiler-47-dll-component-on-windows
giridharkannan commentedon Aug 17, 2019
@enOehTsIsihT I just came to reply you back and saw you message, As you said the issue is fixed in .NET 4.7
Appreciate your help. Now we are testing the stability (making it run for a day to see if there is some issue)
codebytere commentedon Sep 16, 2019
This seems to be a .NET issue and not an issue with Electron, so i'm going to close this out.
lonelymoon commentedon Oct 31, 2019
thx, i fixed it
fubojie commentedon Nov 14, 2019
You need to install .net framework 4.7.1 or above in the development environment, then recompile and package.Not a client environment
ixlei commentedon Apr 8, 2020
The version of d3dcompiler_47.dll used by electron@6.x is 10.0.17763.132. If it is replaced with 10.0.17134.12, the black screen is fixed. Of course Chrome is also used 10.0.17134.12
roy2651 commentedon May 21, 2020
@ixlei how do you know electron use d3dcompiler_47.dll version I'm working on some with windows compatibility can show my electron app
bonniss commentedon Jun 12, 2020
Did all of these, same black screen. Then I moved the portable app folder from
D:
toC:
and re-ran the.exe
, it strangely worked!When it comes to building on specific platform, Electron kills me every time.