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Github Desktop not accepting login credentials #3680

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@xenon54xenon54

Description

@xenon54xenon54

Description

Upon opening Desktop, I got the attached error. I disregarded the error, and continued to try and make a commit. I typed in my commit, hit sync, and tried to push origin. I got another error. Since then, I have been unable to log in to my account from Desktop, and every time I attempt to log in to my account, the first error message gets thrown.

Version

GitHub Desktop version: 1.0.11

OS version: 10.13.2

Steps to Reproduce

I do not know if other users can reproduce this error, and do not know if this is just some weird, isolated, client-side bug.

  1. Open Desktop
  2. Open preferences
  3. Attempt to sign in w/ correct login information

First error (On attempting to log in)
screen shot 2017-12-25 at 7 33 47 pm
Second error (On attempting to commit)
screen shot 2017-12-25 at 7 37 44 pm

Reproduces how often: 100% after at least 6 attempts

Logs

Desktop did not crash, so there is no crash log.

Additional Information

I have copied and pasted my login credentials from my account in case I were simply typing something in wrong consistently.

I am also aware that there is very little information here, so if somebody could tell me specifically what files to retrieve in what directories, that would be very helpful.

Activity

shiftkey

shiftkey commented on Dec 26, 2017

@shiftkey
Member

@xenon54xenon54 we've had similar reports of this like #3625 which seem to be related to the keychain not being accessible.

Could you try this?

Try opening Keychain Access.app. Right-click on the login keychain and try locking it and then unlocking it again.

xenon54xenon54

xenon54xenon54 commented on Dec 26, 2017

@xenon54xenon54
Author

I don't have desktop linked to keychain, but I tried restarting my computer, and it logged me back in with no problems. Thanks for your help.

ciconsulting

ciconsulting commented on Jun 4, 2018

@ciconsulting

I had that problem too.

locked as resolved and limited conversation to collaborators on Aug 3, 2018
unlocked this conversation on Sep 27, 2018
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          Github Desktop not accepting login credentials · Issue #3680 · desktop/desktop