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ux enhancements discussion: categories, voter insights, follow-up/reporting #678

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ta-lind opened this issue Jan 25, 2019 · 14 comments
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@ta-lind
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ta-lind commented Jan 25, 2019

Sharing a collection of thoughts and notes we’ve come across in EETER regarding the governance process and it’s ux. This being primarily looked at from the perspective of DCR as project as well voters.

Problem
Having observed the 2017 dash masternode budget voting – I think it’s fair to conclude the project got seriously milked by a big amount of low quality proposals. Imo most of these have not added up positively towards the projects health, growth or development.

Being somewhat aware about the reality of “professional project writers” and how traditional funds face similar issues, I think it will be an everlasting issue for Pi and DCR as even now about half the proposals submitted are not so meaningful.

While the community has so far done well in rooting out the bad proposals, would bring up the topic to explore possibilities how by design this issue could be improved pre-emptively and ensure new voters wouldn’t only have to rely on social media communications or repeated mentions from community members around staying vigilant.

Proposal categories
Same as in dash voting, there are no categories in Pi yet. Looking at it from a visual perspective, having everything lumped together creates clutter, which inevitable leads to less engagement and less understanding as it takes more energy to understand what's what.

To give an example – w/o categories, a relevant development proposal can be buried between proposals for DCR dogwashplant or DCR sock factory proposals (or anything that relies on noise to push itself through).

Categories should be defined very robustly with terms around discipline or delivery, that could not be twisted too easily. (e.g. Development, Research, Design, Marketing, Events …). There needs to be one category for all “offtopic/misc” items. The function of this “misc. category” would be creation of bottom-of-the-hierarchy listing. Ideally all the not so meaningful, vague, useless and outright scam projects should have a good chance of ending up at. From a voters perspective – misc items are always taken tertiary in regards of DCR projects needs. If anything worthwhile does end up there, it would have to really prove itself to be worth voting.

Wrap up: categories provide insight to the voters, as what’s the bigger puzzle about, and how do the proposals as pieces fit in there. For proposals, it’s another small step to better define themselves.

Additionally:
Category selection should be a mandatory choice when creating a proposal. Should consider the feature of being able to flag or report a proposal that misrepresents its category. If a proposal has been tagged by X amount, it could be moved to the right category (by triggered nr of votes w/ choice where to move it or by moderator) or an indication would be displayed (icon and nr next to category). Tradeoff about this is the introduction of another soft-censorship method. Though enforcing respecting of actual terms by having some consequences outweighs this imo.

Voter insights

  • Proposal guidelines – “Who is it for?” (target group, sector, etc): adding a second “who?” would make it harder for irrelevant proposals to justify themselves (e.g. giving a dumb answer debunks self).
  • Category funding indicator: if there are categories implemented, it becomes possible to build an interactive indicator that breaks down how much funding each category has received. This would help to paint a picture whether costs are in balance or not, thus providing some insight for the voters about the current situation.
  • Reference from existing contractors: as a soft-vetting method, adds another small insight to the voter if the proposal author has established any contact w/ some of the existing contributors (non-mandatory choice).

Additionally: It could make for a good research topic to attempt mapping out so to say Decred’s ultimate theoretical long term goals and what’s roughly needed to achieve those. Once such data exists, this could certainly help to bolster creation of a voters guideline (besides the proposal guideline) and potentially some ux innovations. For more distant reference on country level, Australian government has this list of preferred skillsets regarding the quotas of work-visas given out yearly: Australian Skilled Occupation List (SOL).

Follow-up / reporting
Having some experience with traditional funds, it’s interesting to notice that the amount of scrutiny for even smaller amounts tends to be through the roof. From status reports, documentation of deliverables/results, spendings time matches, cheque reports etc. I don’t propose to go this extreme with it, however find it worth considering to introduce some kind of indication of the projects result (successful, failed, cancelled) as well explore ways of incentivizing reporting (bonus pm costs?).

Interested in getting feedback on these – mainly on dev feasibility and any tradeoffs or issues to consider.

@RichardRed0x
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RichardRed0x commented Jan 27, 2019

Categories should be defined very robustly with terms around discipline or delivery, that could not be twisted too easily. (e.g. Development, Research, Design, Marketing, Events …). There needs to be one category for all “offtopic/misc” items. The function of this “misc. category” would be creation of bottom-of-the-hierarchy listing. Ideally all the not so meaningful, vague, useless and outright scam projects should have a good chance of ending up at. From a voters perspective – misc items are always taken tertiary in regards of DCR projects needs. If anything worthwhile does end up there, it would have to really prove itself to be worth voting.

Categories are a good idea and I think they're in the pipeline already, the same kind of categories are required for the contractor management system so we should settle on a set that works for both use cases if possible.

With regard to a "Misc" type category where poor proposals would likely end up, I can see the appeal but I don't think that is desirable unless the voting rules are different for proposals in that category. If these "Misc" proposals have the same criteria for being approved then they need to have enough attention and informed votes.

I don’t propose to go this extreme with it, however find it worth considering to introduce some kind of indication of the projects result (successful, failed, cancelled) as well explore ways of incentivizing reporting (bonus pm costs?).

On reporting, that has been discussed before and I don't think there would be support to incentivize reporting. I do think we need a place to store progress/completion reports on Pi so that they can be associated with and found from the pages of successful proposals.

@lukebp
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lukebp commented Jan 30, 2019

I like the idea of categories and it's a feature that could be implemented via frontend changes with minimal backend changes. You could have a categories drop down menu in the proposal editor that would be mandatory. The selected category would be inserted into the proposal markdown file before being sent to the politeiawww. The only backend changes that would be required would be to add some validation to politeiawww that checks and makes sure all submitted proposals have a category. This wouldn't be that difficult to implement.

Progress reporting is going to be a bigger challenge that will most likely require significant frontend and backend changes. This is something that we've had prior brainstorming discussions on, but nothing concrete ever emerged. Progress reporting is a feature that will be an integral part of Politeia and we'll probably be looking more into in the near future so any thoughts/ideas on the best way to tackle it would be welcome.

@ta-lind
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ta-lind commented Jan 30, 2019

Good to hear, thought the categories would require more backend work. I’ll get it going in the design pipeline.

Re: Richardred: The voting rules would obviously be the same for all categories. How well they are defined is a visual communication nuance. My point being, for voters should root the awareness of “misc” being the tertiary item of importance for approval. E.g. first approve funding to the most useful and important items, then the less important ones – which is a quite natural approach.

I don’t also mean that all misc items shouldn’t get funded or openly dismissed as a category for crap. Real quality ones as contrast may actually end up having an easier time by being surrounded by low quality or useless.

@lukebp
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lukebp commented Jan 30, 2019

#591 is a prior discussion on progress reporting.

@ghost
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ghost commented Feb 10, 2019

Excuse me if i am intruding as i dont work on this project but here are some comments & suggestions.
I like the idea of categories and visibility it will bring to flow of money. This will certainly help stakeholders steer the project in a better way and balance spending according to goals of the project.

As for relegating Misc. category to bottom, why not let people up/downvote the proposals and allow sorting by votes, similar to reddit. We can put a paywall of say 0.5 DCR (rate is debatable) for this to discourage rigging and making people think before casting their vote. This way stakeholders can themselves decide what is junk instead of admins having one more task to do/lever of control. This might become much more manageable with LN, otherwise it might create too many on chain txs.

EDIT: I think jy-p is pretty much against any mandatory reporting and has said that he will be the first to leave if reporting becomes mandatory. So to get any reporting i think it has to be done by a third party like bee does by nagging everyone for details.

@ta-lind
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ta-lind commented Feb 12, 2019

No worries, made the post for rooting discussion. I did consider the up- and downvoting also, but concluded it may give ground for another attack vector, thus exploring the other ways like flagging and moving proposals between categories. I think a soft censorship/nudging that may result a proposal being moved from one category to another is in some sense better than filtering by voting, as the motivation to engage in that kind of soft-nudging would firstly come if one obviously misrepresents its proposal. And if this is abused, it can also easily be proven.

Tradeoffs w/ up and downvoting:
For example, right now the sign-up for a user is 0.1 DCR, meaning at the current rate for roughly 850 dollars one can basically create 500 bots to push items up or down. This may be sold as a service or maintained as an on-going attack.

Secondly – browsing categories, proposals and reading through comments is an active engagement where one builds knowledge through interacting with the proposals. However if the proposals are already sorted by a kind of pre-vote sentiment (which can be manipulated by non-stakeholders), this can potentially backfire as lazier engagement as users are given an unproven sentiment based feed.

I’d be rather interested if any other interaction patterns could be developed that are better suited, as unlike centralised platforms we do have the feature of being censorship-proof, giving more playground in this topic.

@ta-lind
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ta-lind commented Feb 28, 2019

Some thoughts from EETER regarding improving feedback.

When it comes to metrics, right now Pi only displays nr. of Votes and Percentages as each proposals counter. Occured to us that new users who have not formed a strong understanding around Votes being Tickets and Tickets having a timelocked value in DCR, can potentially educate them by functionally hinting this through the Pi UI.

For example, making it a statistical metric for each finished proposal, by in some way displaying how much “weight in DCR” was approximately used to vote for or against a proposal.
E.g. concept mockup:
screenshot 2019-02-28 at 21 00 24

Going deeper down the rabbithole, one can convert the apx. amount of DCR into USD, making an even stronger illustration of the data. I assume it be troublesome to attempt responsibly implement this in Pi, but I do see this being some humorous user project in lines of https://twitter.com/BigRekts ->

approve

gtfo

@lukebp
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lukebp commented Mar 4, 2019

@linnutee I like the idea of showing the amount of DCR that is locked up. Implementing this would not be trivial though. I'd have to look into a bit more before being able to comment on the feasibility.

Regarding the twitter idea. I think it's a good idea, but would be outside of the scope of Pi. I believe that there are currently two different community run twitter accounts for Pi announcements. They may appreciate the idea. @RichardRed0x or @xaur would know more.

One issue that I've noticed with the current UI is that the quorum numbers have been a source of confusion. Do you have any thoughts on this?

@ghost
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ghost commented Mar 4, 2019

I think its better to show % for quorum numbers and show vote numbers in tooltip on hover. Once quorum is achived, it should only show vote % with some indicator (simple text saying "Quorum Achieved"/ change of color to green) to show that quorum is already achieved.

before quorum: x% tooltip: y/x votes color: red
after quorum: x% (Quorum Achieved) tooltip: y/x votes color: green

@xaur
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xaur commented Mar 5, 2019

Explaining quorum can be generalized to explaining participation of eligible tickets (which must break the quorum). And it should be, imo. For every proposal I'd like to see absolute numbers and % of how many tickets participated. 30k votes vs 10k votes are dramatically different outcomes.

Showing numbers would be an improvement, but a nice way to visualize it is appreciated ofc.

@xaur
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xaur commented Mar 5, 2019

Regarding the twitter idea. I think it's a good idea, but would be outside of the scope of Pi. I believe that there are currently two different community run twitter accounts for Pi announcements. They may appreciate the idea.

Crunching historic data and mapping it to USD is a domain of dcrdata so also pinging @chappjc and @raedah for input.

Posting that on Twitter would be nice. Wait, isn't @PiApproveOrGTFO an existing account?

@ta-lind
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ta-lind commented Mar 5, 2019

The latest design improves on displaying the quorum. Firstly this extending progress bar makes things a fair bit clearer. Don't think it's worth going as in-depth with explaining quorum as in voting.decred – if there's some quorum passed/colors/icons visible for each proposal, means it will be competing or worse case conflicting with the colors used to indicate the yes/no decision.

As sambiohazard mentioned, a tooltip copy explanation should be enough. If quorum does not pass, would be displayed in the status.

screenshot 2019-03-05 at 14 58 18

re: xaur – not a real account, only illustrating the idea. Indeed, as I mentioned this can be only naturally done as a community user project as that way it can live to its full potential w/o conflicting with actual Pi environment, just wouldn't be appropriate for many reasons. Only limit is creativity, I recon one can get pretty elaborate with it, e.g. communicate different levels of successes or fails with different memes/images/copy. As in this context, a 90%+ "no" is a pretty hard GTFO essentially as it takes 25 million USD to say this No. M-M-M-M-MONSTER KILL you know!

@xaur
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xaur commented Mar 9, 2019

Understood, thanks. Love the idea of a brutal Twitter bot.

Re latest screenshot, I'd make the font black because all age/version/quorum/time left are important info. Also make "comments" lowercase.

@lukebp
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lukebp commented Apr 29, 2021

Closing this issue due to inactivity or because it was included in the v1.0.0. If you feel this issue is still relevant, please re-open it to bring it to our attention.

@lukebp lukebp closed this as completed Apr 29, 2021
vibros68 pushed a commit to vibros68/politeia that referenced this issue Aug 17, 2021
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